Terms & Conditions

Terms and Conditions

Access to and use of this site are subject to these Terms and Conditions and all applicable laws and regulations, including laws and regulations governing copyright and trademark. By accessing this site, you accept, without limitation or qualification, all of these terms and conditions.

Returns & Refund Policy

Online sales return policy:

Orsini Collections Ltd. prides itself on offering a collection of high quality jewellery and offers a 100% satisfaction guarantee. If you are not happy with your product, or if it is the wrong size, send it back to us within 30 days of the date of delivery and we will exchange or refund your purchase.

Please read below as some restrictions do apply:

Please note that the jewellery item must be returned in its original packaging and in a saleable form. If you have altered your jewellery or damaged it in any way (ie. scratches, chemicals etc..) it will not be accepted for return. If the product has been supplied with diamond grading reports these are required to be returned also. Refunds or replacements will only be issued once the item is returned.

This guarantee applies only to the original item of jewellery purchased from Orsini Collections and does not apply if the item of jewellery has been altered in any way or form.

Due to health regulations, earrings are strictly non refundable (unless they are faulty) so please choose carefully.

All costs incurred in returning products to Orsini Collections Ltd. are the responsibility of the customer.

All jewellery items are considered in the care of the customer, until such time as Orsini Collections Ltd. receives them, so please make sure all items are properly packaged. If an item is damaged while being returned to us, the jewellery item will no longer be considered in a resalable condition and will therefore not be accepted for return.

Please allow up to 3 days for receipt of your goods, plus an extra 3 days for a refund to be credited to your card. 

All returned jewellery items must be accompanied by the original Orsini Collections Ltd. receipt (sent with the jewellery), otherwise the return will be refused.

Before making any returns please contact us first so we can assist with any problems that you may have. 

Instore sales return policy:

Please choose carefully as we do not refund if you change your mind. You can exchange an item (as long as it is not damaged/altered in any way) for anything else in the store up to the same value. If the goods are faulty we will meet our obligations under the Consumer Guarantees Act. Due to health regulations, earrings are strictly non refundable (unless they are faulty) so please choose carefully.

Ring Sizing Policy

Orsini Collections offers a 100% satisfaction guarantee. If the ring you have purchased online is the wrong size please contact us and we will assist with the correct sizing of your ring. Please note that due to the high quality, workmanship and use of diamonds and precious gemstones, some items of jewellery cannot be re sized. We do not recommend attempting to have an Orsini item of jewellery re sized until you have contacted us and we have made recommendations to you.

Privacy Policy

Orsini Jewellers Ltd is committed to protecting the privacy of our customers and we take security seriously.
We guarantee your personal information will not be sold, traded or disclosed to any third party. We do not support spamming.

Personal information provided by you is used only for the purpose of fulfilling your orders and/or providing you with our product information and updates. This information is sent to you via email directly into your in box. If you have received a newsletter email from Orsini Collections you can of course opt out of such communication with us simply by clicking on “unsubscribe” at the bottom of the email and you will automatically be removed from our database.

You retain the right to review, update and change or remove your personal information at any time.

Your credit card details are used solely for the purpose of fulfilling your orders. Once your order is fulfilled, your credit card details will be deleted from our system.  

Delivery Policy

Orsini Jewellers Ltd will dispatch your order within 2 business days of payment being received. An email will be sent to you advising that your order has been dispatched and should take no more than 2 days to be couriered to you, depending on where you live. Orsini Collections uses reputable couriers and requires that a signature be collected when delivery is made.

If you have not received your order within 2 days of dispatch please contact us and we can trace the location of your purchase.

Changes to our Website 

Orsini Collections Limited reserves the right to change any information, product design or prices at any time without notice.  

Product Availability

We regret that sometimes your selection of jewellery from Orsini Jewellers may not be in stock. We will always advise you of this at time of purchase and contact you to suggest another similar product or of the time for your selection to arrive from our suppliers. If Toy Watches are not in stock they may take 2 days to arrive in New Zealand. For European suppliers there may be longer delays. Sarah will endeavour to keep you informed if teher are unexpected delays. Please don’t hesitate to contact us if you have any queries about product availability and sizing. The jewellery displayed on this website is a limited range of the jewellery available. To view the full collection please visit the Orsini- Fine jewellery showroom at 241 Parnell Rd, Parnell, Auckland, New Zealand.