Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Yes, we are delighted to offer tax free pricing for international travellers. You can find out more information about this here.

All online orders with an international shipping address will have the GST removed when processed.  Please be aware that all applicable import duties, VAT, taxes, tariffs, handling fees, customs charges, brokerage fees, and other, which may be due at the time of delivery, are the sole responsibility of the receiving party. 

Absolutely. We only work with ethically sourced diamonds and gemstones, through trusted suppliers who comply with the Kimberley Process and international standards. The majority of our diamonds are natural ethically sourced diamonds, especially through our international suppliers. We offer laboratory diamonds upon request.

In-stock items: Arrive within 1–3 business days in New Zealand.

Custom-made or bespoke pieces: Typically take 4–6 weeks for production, plus courier delivery.

International shipping: Generally takes 5–10 business days, depending on customs. We’ll provide tracking as soon as your order ships. We can offer express service for an extra fee when requested.

Once dispatched, you’ll receive a tracking number via email with a link to monitor your shipment. If you don’t receive tracking details within 1–2 business days, contact us at info@orsini.co.nz.

No — due to the value and security of our jewellery, we cannot deliver to PO Boxes. A physical address is required.

Yes — if your item has not yet shipped, contact us immediately at info@orsini.co.nz. For dispatched orders, we may be able to request a redirection with the courier (fees may apply).

We are pleased to offer international shipping to the following destinations:

Australia, United Kingdom, United States & Canada, Europe, and many other destinations.

Please contact us at info@orsini.co.nz for further information and to enquire about a custom shipping quote.

Please note that even for countries to which we ship, certain exclusions may apply depending on specific items or brand export restrictions in accordance with local laws.

Duties, Taxes & Customs Fees:

All import duties, VAT, tariffs, handling fees, and customs charges are the responsibility of the recipient and are not included in the purchase price. These charges vary by destination and are determined by the local customs authority.

We are legally required to declare the full value of all goods shipped internationally and cannot mark items as “gifts.” This ensures compliance with New Zealand export regulations.

If a shipment is refused due to customs charges or import fees, all incurred costs — including return shipping and any associated fees — will be deducted from any applicable refund once the item is safely returned to us.

For specific advice, we recommend contacting your local customs office to understand any applicable fees before placing your order.

Local shipments: Orders within NZ include complimentary express shipping (excluding large and extra-large jewellery cases due to their heavy weight).

International shipments: $50 courier fee for Dodo Jewels items using NZ Post signature only delivery (for all destinations. NB: longer delivery times).

$100 courier fee to Australia.

$200 courier fee to all other international destinations.

If your order hasn’t gone into production or been shipped, we may be able to amend or cancel it. For bespoke or made-to-order items, cancellations are not possible once production begins.

Some rings can be resized depending on the style. Custom designs or full-eternity rings may not be resizable. Please consult with us before purchase or resizing.

We do not accept returns or exchanges on custom-made or made-to-order jewellery. Items with a manufacturing fault will be repaired or replaced under the Consumer Guarantees Act (CGA).

We accept major credit cards, bank transfers, and in-store EFTPOS. Payment must be cleared before items are dispatched or collected.

We offer:

• Layby options with staged payments
• Split payments (e.g., 25% deposit, 75% on collection)
• Tailored finance for high-value bespoke orders Finance options are subject to approval and must be arranged prior to order production.

We offer full after-sales services, including rhodium plating, ring resizing, stone replacement or resetting, chain & clasp repairs, soldering, polishing & cleaning, re-shanking rings, pearl re-stringing, engraving, earring repairs and more. We also recommend annual claw checks to ensure your stones are secure.

Shipping for international repair services is at the customer’s expense.

White gold is rhodium plated for its bright white finish. This wears naturally over time. We recommend replating every 12–24 months, depending on usage.

Absolutely, we hope we can help make the replacement process as easy as possible for you. Please email us on info@orsini.co.nz for more information on how to start the process.

Yes. All engagement rings and fine jewellery purchases can be supplied with an insurance valuation certificate upon request.

Always specify Jewellery Items on Your Policy (NB: each insurance policy is different and needs checking)

• Items over $1,000–$2,500 often need to be individually listed (also called specified or scheduled items).
• This ensures full cover both inside and outside the home, including accidental loss or theft.
• Unspecified items may only be covered up to a much lower limit (e.g., $1,000 total).

Keep a Recent Independent Valuation

• A professional valuation from a certified jeweller (such as Orsini) is strongly recommended.
• Valuations should be updated every 2–3 years to reflect changes in market value and metal/gem prices, check your policy.
• Provide the valuation certificate and purchase receipt to your insurer when you first insure the item.

Take Photos and Store Documentation

• Insurers recommend keeping high-resolution photos of each item, including close-ups of settings, engravings, or serial numbers.
• Store receipts, certificates, and valuations in a safe digital or physical location.

Check for Worldwide Cover

• Many NZ policies now offer worldwide coverage, but this often applies only to specified items.
• If you travel frequently with your jewellery, confirm this coverage with your insurer.

Wear and Tear or Maintenance Exclusions

• Most policies do not cover damage from wear and tear, gradual deterioration, or poor maintenance.
• Some may also exclude damage to settings if not checked or cleaned regularly.

Annual Inspection Encouraged

• Some insurers encourage or require an annual inspection by a jeweller to ensure settings are secure.
• Orsini’s complimentary inspection and cleaning service supports this requirement.Orsini Tip for Clients: We recommend sharing your itemised purchase receipt and our valuation document with your insurer at the time of purchase. For custom or bespoke items, we can provide a valuation certificate that meets insurance company standards.

At Orsini Fine Jewellery, we take pride in delivering exceptional craftsmanship and the highest standards of quality. As a registered member of the New Zealand Jewellers & Watchmakers Association, we are committed to offering not only exquisite pieces, but also outstanding after-sales service. To ensure your jewellery remains beautifully maintained over time, our team of skilled artisans is available to support your ongoing care needs. Each Orsini jewellery purchase includes:

• A detailed itemised receipt for each piece — suitable for most insurance providers. 
• A 12-month warranty covering any manufacturing defects (note: this does not cover general wear and tear or accidental damage).
• Lifetime complimentary cleaning service, to keep your jewellery looking its best.
• Complimentary jewellery inspections, so our experts can advise on any repairs that may be required.

We are always here to assist with the care of your treasured pieces — simply visit us in-store or contact our team for personalised support.

You're welcome to bring your Orsini jewellery into our Parnell boutique — our team will be delighted to assist you. This is a complimentary service.

If you're unable to visit our Orsini boutique for a professional clean, there are a few simple steps you can take at home to help keep your jewellery sparkling.

For pieces featuring diamonds, rubies, sapphires, topaz or tourmalines, we recommend soaking your jewellery in a bowl of warm water mixed with a small amount of unscented dish soap. After a few minutes, gently brush the piece with a soft-bristled toothbrush — paying special attention to the underside of the setting, where oils and residue tend to build up. Take care not to scrub too firmly, as this could scratch the metal or compromise the setting. Rinse thoroughly with clean water and pat dry with a soft cloth. Softer gemstones such as emeralds, opals, and pearls require extra care. We recommend gently wiping these pieces with a clean, dry microfiber cloth, avoiding any moisture or cleaning products.

At Orsini, we have specialised cleaning equipment — you're warmly welcome to bring your jewellery in and allow our team to clean it professionally for you.

If you're ever unsure, please don’t hesitate to contact the Orsini team. Our jewellery experts are always happy to provide guidance and ensure your pieces are cared for with the attention they deserve.

At Orsini, our jewellery is handcrafted using precious metals, exquisite diamonds, and rare gemstones. To help preserve the beauty and integrity of your pieces for years to come, we recommend the following care practices: It's recommended to have fine jewellery inspected by a professional regularly. Orsini experts check for loose stones, worn prongs, or metal fatigue that may not be visible to the untrained eye.

• Remove your jewellery before swimming in a pool as  chlorine can damage metals.
• Keep jewellery away from cosmetics: Always take off your jewellery before applying lotions, perfumes, self-tanners, or other beauty products that may contain oils or chemicals which can dull gemstones and erode finishes.
• Remove before using cleaning products: Household chemicals, detergents, and other harsh solutions can harm both the metal and stones in fine jewellery.
• Take off during physical activities: To avoid bending, scratching, or damaging your jewellery, remove pieces before exercising, lifting heavy objects, or engaging in hands-on tasks such as manual work, gardening, housework.
• Store thoughtfully: Remove your jewellery before going to bed to prevent accidental loss or tangling. Store pieces individually in soft pouches or lined jewellery boxes. Keeping items separate prevents scratching — especially important for delicate gems like pearls and opals. Always clasp necklaces before storing to minimise tangling.
• Avoid Ultrasonic Cleaners for Certain Gems: Ultrasonic cleaning is suitable only for certain gemstones such as diamonds. We recommend checking with the Orsini team before using at-home machines.
• Pearls require extra care: Pearls are delicate and should never be soaked or exposed to perfumes, makeup or hairspray. Wipe them with a soft cloth after wearing and store them flat. We recommend restringing pearls every 1–2 years if worn regularly.

Sarah's tip: Jewellery is the Last Thing You Put On and the First Thing You Take Off This age-old rule helps prevent exposure to hairspray, makeup, sunscreen, and perfume. “I believe that jewellery should be the final step in your routine in the morning and the first thing removed at the end of your day.” 

Yes, in specific situations. If you’re travelling internationally and meet NZ Customs requirements, we can offer duty-free pricing. For international shipping, GST may be excluded at checkout. Duties or import taxes in the destination country remain the buyer's responsibility. All online orders with an international shipping address will have the GST removed at the checkout.  Please note that all applicable import duties, VAT, taxes, tariffs, handling fees, customs charges, brokerage fees, and the like, which may be due at the time of delivery, are the sole responsibility of the receiving party. 

Please contact our team at info@orsini.co.nz or call us on +64 9 354 3115 — we’re here to help.