FAQs

Q. Where is your showroom?
A. Orsini Fine Jewellery showroom is situated at 241 Parnell Rd, Auckland, New Zealand. This is in the middle of the shopping area, 1/2 way down on the L hand side.

Q. Do you operate within retail hours?
A. Yes, although I am happy to book private viewings. This ensures we do not get interrupted and you have personalized attention. The hours are 10.00-5pm most days except Sunday & I close earlier on a Saturday. Refer to the contact us page to see the detailed opening hours.

Q. Do you offer private viewings?
A. Yes, The advantage of this is that I can give personalized attention to each customer.

Q. If I make an appointment am I obliged to buy something?
A. Absolutely not.

Q. Is parking available?
A. If there is usually pay & display parking available on the street outside the store. Alternatively there is parking available in the public parking area just opposite the shop.

Q. Is it OK to just turn up without an appointment?
A. Yes, Just be aware that I may be out or busy with other clients so please phone first if you are making a special trip.

Q. Do you offer lay by?
A. Yes I do. I offer a 3 month lay by period.

Q. Do your prices include 15% GST?
A. Yes the listed prices do include 15% GST (Goods and Services Tax or VAT)

Q. Do you offer duty or tax free?
A. Yes I do. To qualify you need to be planning to fly out of New Zealand in the next little while. This is a great saving as it means you do not pay GST. Please note that you need to purchase the item/s at least a few days before flying out so that Sarah can arrange for the jewellery to be available for pick up at the 'Collection Point' located at the Auckland International Airport.  Duty free is also available when items are shipped to customs internationally from New Zealand.

Q. How can I pay?
A. By cash, EFTPOS or credit card (AMEX, Mastercard, Visa). You can also transfer money directly.

Q. How can I find out when new stock is due to arrive?
A. Simply fill in the contact form on the website and you will be added to my customer database and you will receive a regular newsletter/ invitation to launch events. A great way to keep in touch is to follow our facebook or instagram page.

Q. What are your jewellery qualifications?
Sarah Hutchings, the Director is GIA and GAA qualified, and has the Accredited Jewellery Professional Qualification. Sarah is a qualified diamond grader as well as having specialized colored stones knowledge. Sarah loves working with clients to select Diamonds, gemstones, sapphires, emeralds, rubies etc.. and has a love for jewellery design. Sarah's passion is working with clients to create custom made pieces, and has expert knowledge in Italian jewellery, traveling to see the designers on an annual basis.

Q. What jewellery services do you offer?
A. Custom Designed Jewellery / Bespoke Specialists, Jewellery Cleaning & Jewellery Repairs, Engagement Rings & Wedding Rings, Jewellery Makeovers / Redesigns, Italian Handmade Jewellery, Diamond & Precious Gemstone Consultations, Jewellery Valuations & Claims, Tax Free Savings When Travelling Overseas, International Shipping to Australia & Selected Countries, Gift Vouchers.

Q. Do you have any antique jewellery?
A. No, all my pieces are new or contemporary jewellery pieces, predominantly from Italy.

Q. How often do you receive new stock?
A. Regularly, as I am often ordering in special requests for clients. Sarah also visits Italy annually to order new ranges from the latest jewellery collections.

Q. If I am looking for a specific item can you source this item for me?
A. Yes, I do source for clients. All you need to do is be specific about what you are looking for and let me know and I will do my best to find it for you. The Marco Bicego, Pomellato & Hulchi Belluni ranges of jewellery are very extensive and I have catalogues with the full range that is available. Sarah also visits the European jewellery trade fairs and will look for special items for clients.

Q. Do you send jewellery to clients overseas?
A. Yes I do. I have sent items to the USA, Australia, Norway and many other countries.

Q. Will you hold a piece of jewellery if I am still uncertain?
A. Yes, I am happy to hold a piece of jewellery in my safe for a few days if you are still making up your mind. There is nothing worse than popping back a few days later and finding that the item has been sold. Orsini Fine Jewellery are the exclusive suppliers of Pomellato, Dodo, Marco Bicego and Hulchi Belluni in New Zealand.