FAQs - Store - Tax free
Where is your showroom? Orsini Fine Jewellery showroom is situated at 241 Parnell Rd, Auckland, New Zealand. This is in the middle of the shopping area, 1/2 way down on the L hand side.
Are you a manufacturing jeweller? Yes, however our workshop is situated off premise due to the dust and noise.
What are your open hours? Mon- Fri 10-5pm, Sat 10.30-4pm. The hours are extended before Xmas (Open Sundays, late night Thursdays & Fridays). Please note that you can also buy online if we are closed. We overnight courier anywhere in NZ.
Do you offer private viewings?Yes, The advantage of this is that I can give personalized attention to each customer.
Is parking available?There is usually pay & display parking available on the street outside the store. Alternatively there is parking available in the public parking area just opposite the shop, St Johns Carpark.
TAX FREE FAQ
Who qualifies for Tax Free purchases? Anyone planning to travel out of Auckland Airport. Duty Free savings are also available when items are shipped to customers internationally from New Zealand.
How much do I save for Tax Free purchases? You will save approx 15 % off the purchase.
Are there any other additional charges? Yes. There may be a processing fee depending on the purchase value.
I am a New Zealand Citizen living here. Does the Tax Free service apply to me? Yes, if you are traveling overseas.
Is there a time frame from when I purchase jewellery to the time I travel overseas? Yes this must be within 3 months.
Am I able to pick up the ring when I return to New Zealand? No, you must pick up the jewellery when you are leaving New Zealand. If you do this on your return you will need to pay the 15% Tax.
What is the process for collecting your tax free jewellery at the airport Collection Point?We will send your jewellery to the airport a few days before you travel. We will also send to you via email the documentation required to pick up your jewellery. The location of the Collection Point is situated inside the Auckland International Airport Terminal after the security screening area. You will need to show photo ID to collect your jewellery. You will also require the official documentation we will provide with the bar scanning code.
What are the opening hours for collecting your jewellery at the airport? The Collection Point is open 24 hours a day 7 days a week.
Is the tax free process easy? We have heard that the process is quite easy, provided you have the correct paper work and ID required.