Refund policy

Online sales return policy

Orsini jewellers Ltd offers customers 30 day from the date of sale (some restrictions apply) to return their items for a store credit or exchange within 6 (six ) months.  This excludes bespoke designs covered under our cancellation policy. 

Please read below as some restrictions do apply:

Please note that the jewellery item must be returned in its original packaging and in a saleable form. If you have altered your jewellery or worn/ damaged it in any way (ie. resizing, scratches, chemicals etc..) it will not be accepted for return. If the product has been supplied with diamond grading reports these are required to be returned also. Refunds or replacements will only be issued once the item is returned and checked by our manager.

This return & exchange policy applies only to the original item of jewellery purchased from Orsini jewellers Ltd and does not apply if the item of jewellery has been altered in any way or form.

Due to health regulations, earrings are strictly non refundable (unless they are faulty) so please choose carefully.

All costs incurred in returning products to Orsini Jewellers Ltd. are the responsibility of the customer.

All jewellery items are considered in the care of the customer, until such time as Orsini Jewellers Ltd. receives them, so please make sure all items are properly packaged. If an item is damaged while being returned to us, the jewellery item will no longer be considered in a resaleable condition and will therefore not be accepted for return.

Please allow up to 3 days for receipt of your goods (or longer if an overseas purchase), plus an extra 3 days for a store credit to be issued.

All returned jewellery items must be accompanied by the original Orsini Jewellers Ltd. receipt (sent with the jewellery), otherwise the return will be declined.

Before making any returns please contact us first so we can assist with any problems that you may have.

In store sales return policy

Please choose carefully as we do not refund if you change your mind. You can exchange an item (as long as it is not damaged/altered in any way) for anything else in the store up to the same value. If the goods are faulty we will meet our obligations under the Consumer Guarantees Act. Due to health regulations, earrings are strictly non refundable (unless they are faulty) so please choose carefully.  For any bespoke designs please refer to our cancellation policy.

Ring Sizing Policy

It is responsibility of the customer to choose the correct ring size. Orsini Jewellers Ltd. does not accept any liability for incorrect size ordered. If the ring you have purchased is the wrong size please contact us and we will assist with the correct sizing of your ring. Please note that due to the high quality, workmanship and use of diamonds and precious gemstones, some items of jewellery cannot be re sized. We do not recommend attempting to have an Orsini item of jewellery re sized until you have contacted us and we have made recommendations to you.