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    Where are you located? +

    Orsini Fine Jewellery showroom is situated at 241 Parnell Rd, Auckland, New Zealand. This is in the middle of the shopping area, 1/2 way down on the L hand side.

    What are your opening hours? +

    Monday: 10am - 5pm

    Tuesday: 10am - 5pm

    Wednesday: 10am - 5pm

    Thursday: 10am - 5pm

    Friday: 10am - 5pm

    Saturday: 10:30am - 4pm

    Sunday: Closed


    The hours are extended before Xmas (Open Sundays, late night Thursdays & Fridays). Please note that you can also buy online if we are closed. We overnight courier anywhere in NZ.

    Is parking available? +

    There is pay and display parking available on the street outside the store.

    How much does shipping cost? +

    New Zealand - Shipping is free for all New Zealand orders.

    Australia - We offer signed + tracked courier for $60 NZD

    USA/Canada - We offer signed + tracked courier for $80 NZD

    Other Destinations - We offer signed + tracked courier for $100 NZD

    How long does New Zealand shipping take? +

    In New Zealand we courier using an overnight courier service. Online orders placed before 3pm are guaranteed to be dispatched the same day and should arrive the following day (unless ordered on a Friday or Saturday, these online orders are dispatched the following Monday).

    How long does International shipping take? +

    All international shipments are dependent on couriers. Between 6-10 days is the standard time.

    All shipments are insured. International shipments are via FedEx or similar. Please note the purchaser is responsible for any import duties and charges on international shipments.

    Are you a manufacturing jeweller? +

    Yes, however our workshop is situated away from our boutique due to dust and noise.

    Do you offer engagement rings? +

    Absolutely. All of our engagement rings are all bespoke and we work with our clients to create the design of their dreams. In our boutique we have sample which we use to help with design but these are only guides.

    Do you work with clients to do custom designs? +

    Yes, we offer bespoke design services and it is one of our favourite things to do, we work with clients to help bring an idea into a reality.

    Get in contact to express you idea or to book a consultation.

    Do you offer personal viewings? +

    Yes, if you would like to contact us contact we are more than happy to arrange a time for a member of out staff to show you our jewellery.

    www.orsini.co.nz/pages/contact

    Do you repair jewellery? +

    Yes, our workshop performs repairs and alterations to not only our own jewellery but also to jewellery purchased elsewhere.

    What does carat (ct) and karat (k) mean? +

    Carat is the metric used to determine the weight a diamond (or total diamonds) and is abbreviated as 'ct'. The term carat is not to be confused with the word karat (k). Karat is a unit of measure used to describe how much gold there is in an allow. Karat weight measures from 0-24.

    How do I care for my jewellery? +

    Jewellery can be a lot more fragile and precious than you might realise. Here are some important tips on how to look after your jewellery.

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    Who qualifies for duty free purchasing? +

    Anyone planning to travel out of Auckland Airport. Duty Free savings are also available when items are shipped to customers internationally from New Zealand.

    How much do I save for duty free purchases? +

    You will save 15% off your purchase.

    What is the duty free process? +

    When you purchase jewellery from Orsini and wish to receive the duty free savings, your jewellery stays securely on our premises until a few days before your depart New Zealand. Your jewellery is then transferred to the collection point where you will be able to collect.

    I am a New Zealand citizen living in New Zealand. Does the duty free service apply to me? +

    Yes, if you are travelling overseas.

    Is there a time frame from when I purchase jewellery to the time I travel overseas? +

    Yes, you must travel overseas within 3 months of your purchase.

    Am I able to pick up my jewellery when I return to New Zealand? +

    Unfortunately you can not. You must pick up your jewellery when you are leaving New Zealand.

    What are the opening hours for collecting my jewellery at the airport? +

    The Auckland airport collection point is open 24 hours a day, 7 days a week.

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