Terms & Conditions

Access to and use of this site are subject to these Terms and Conditions and all applicable laws and regulations, including laws and regulations governing copyright and trademark. By accessing this site, you accept, without limitation or qualification, all of these terms and conditions
 
Returns & Exchange Policy
 
Online sales return policy:
Orsini jewellers Ltd offers customers 30 day from the date of order to return their order for store credit or exchange within 6 (six ) months.  This excluding bespoke designs covered under our cancellation policy.  
 
Please read below as some restrictions do apply:
 
Please note that the jewellery item must be returned in its original packaging and in a saleable form. If you have altered your jewellery or worn/ damaged it in any way (ie. scratches, chemicals etc..) it will not be accepted for return. If the product has been supplied with diamond grading reports these are required to be returned also. Refunds or replacements will only be issued once the item is returned.
This return & exchange policy applies only to the original item of jewellery purchased from Orsini jewellers Ltd and does not apply if the item of jewellery has been altered in any way or form.
Due to health regulations, earrings are strictly non refundable (unless they are faulty) so please choose carefully.
All costs incurred in returning products to Orsini Jewellers Ltd. are the responsibility of the customer.
All jewellery items are considered in the care of the customer, until such time as Orsini Jewellers Ltd. receives them, so please make sure all items are properly packaged. If an item is damaged while being returned to us, the jewellery item will no longer be considered in a resaleable condition and will therefore not be accepted for return.
Please allow up to 3 days for receipt of your goods, plus an extra 3 days for a store credit to be issued.
All returned jewellery items must be accompanied by the original Orsini Jewellers Ltd. receipt (sent with the jewellery), otherwise the return will be refused.
 
Before making any returns please contact us first so we can assist with any problems that you may have. 
 
In store sales return policy:
Please choose carefully as we do not refund if you change your mind. You can exchange an item (as long as it is not damaged/altered in any way) for anything else in the store up to the same value. If the goods are faulty we will meet our obligations under the Consumer Guarantees Act. Due to health regulations, earrings are strictly non refundable (unless they are faulty) so please choose carefully.  For any bespoke designs please refer to our cancellation policy.
 
Ring Sizing Policy
It is responsibility of the customer to choose the correct ring size.   Orsini Jewellers Ltd. does not accept any liability for incorrect size ordered. If the ring you have purchased is the wrong size please contact us and we will assist with the correct sizing of your ring. Please note that due to the high quality, workmanship and use of diamonds and precious gemstones, some items of jewellery cannot be re sized. We do not recommend attempting to have an Orsini item of jewellery re sized until you have contacted us and we have made recommendations to you.
 
Product Availability
We regret that sometimes your selection of jewellery from Orsini Jewellers may not be in stock. We will always advise you of this at time of purchase and contact you to suggest another similar product or of the time for your selection to arrive from our suppliers. If Toy Watches are not in stock they may take 7 days to arrive in New Zealand. For European suppliers there may be longer delays. Marco Bicego takes approximately 4 weeks, Damiani 45 days and Pomellato may take longer depending on availability. Sarah will endeavour to keep you informed if there are unexpected delays. Please don’t hesitate to contact us if you have any queries about product availability and sizing. The jewellery displayed on this website is a limited range of the jewellery available. To view the full collection please visit the Orsini- Fine jewellery showroom at 241 Parnell Rd, Parnell, Auckland, New Zealand.

Copyright 
The designs of all jewellery shown on this website and images/ photos are subject to copyright. Under no circumstances may you re-use any of the information on this site, and no copying of the photos, images and designs is permitted. Please respect the designers' time in creating this website and the jewellery designs. Please note that all jewellery designs created at Orsini are the creativity of Orsini Jewellers Ltd.
 
Errors and Omissions 
Orsini Jewellers Ltd. makes every effort to ensure that all prices and descriptions quoted on its website are correct and accurate. However it is inevitable that mistakes will occasionally occur. In the case of an error or omission that has an effect on a customer's order, Orsini jewellers Ltd. will contact the customer to inform them of the error and include the correction in the invoice.
 
Cancellations
Items special/ custom/ bespoke ordered, altered, or manufactured to your specifications, cannot be accepted for refund, credit or exchange. Please keep this in mind when placing your order. If you have submitted an order by telephone, email or on line ordering please contact us via email as soon as possible to determine whether your order can be changed or cancelled. If you require a cancellation and have submitted a deposit toward a special/ customised order, it may become forfeited at the point of cancellation additionally any unpaid balance may also be billed to you.
  
Delivery Policy
Orsini Jewellers Ltd will dispatch your order within 2 business days of payment being received. An email will be sent to you advising that your order has been dispatched and should take no more than 2 days to be couriered to you, depending on where you live. Orsini Collections uses reputable couriers and requires that a signature be collected when delivery is made.
If you have not received your order within 2 days of dispatch please contact us and we can trace the location of your purchase.
 
Changes to our Website 
Orsini Jewellers Limited reserves the right to change any information, product design or prices at any time without notice.  
 
Duty Free / Tax Free
Tax free is available to clients departing from New Zealand, provided that they are for their own personal use and for no other purpose.  You may not buy on behalf of another, trade or exchange the goods after purchase to a third party, and the items must be completely fabricated rather than loose components such as gem stones. Any Jeweller, trader or purchaser who enters into any arrangement to avoid duties and taxes may be deemed to be party to conspiracy to commit Customs Fraud and any goods purchased thereby may be forfeit. Please note Tax Free purchase is only available for jewellery over $1200 (NZ).